Telus never ceases to amaze me. Having worked for a competitor, we had a laugh at Telus's expense when the CRTC took the very rare step of publicly reprimanding their customer service practices. My Mom owns a small florist shop in a fairly newer strip mall, and called Telus to have internet installed. The guy came in and explained that he had to temporarily sever her credit card machine line so he could do some rewiring. About 30 minutes later, he looked at his watch and proclaimed, "Well, shifts over. I gotta be some place. I'll book you in again sometime." Still the wires were dangling from the ceiling, no internet, no credit card machine. When she called customer service, they said that my Mom should've quized the technician on precisely what he was going to do, clearly everyone is an expert on telecommunication network topology.
Then I get my telephone bill last month. Guess what? There is a $5 charge for "Long Distance Maintenance". A what? We never use long distance with our land line, we only only only use our cell for that. So they screw us with a charge for a service we never use.
Alas, I found a refuge. Having been pounded with these Vonage commercials, I did some investigation on this service and after much soul-searching, we took the plunge.
Phone bill with Telus: $41
Phone bill with Vonage: $20
Its really as simple as that.
In case you're wondering about the quality of the connection, it surprised me quite a bit! I was expecting a walkie-talkie type garbled connection that we would have to live with. But, alas, this was not the case. You get the odd tap-sound, or slight echo, but nothing that would come close to making your phone conversation suffer to the point where someone would comment on the connection.
I remember working retail while in University. They said the most dangerous customer complaint is the one that the company does not hear about. Assumably, this is because they'll beak off to their friends rather than the company itself.
So here's my Telus story, folks. Read it, tell two friends, and so on... and so on.... and so on....
9 comments:
Been there... Done that... VOIP all the way...
Beware, now that you switched over to the "Dark side"... "They" will be calling you, and calling you and calling you to get you back as a customer... AND... they'll still screw you with the credit down payment that they owe you. Sounds like an "ex" that won't believe that you've truly broken up
At Telus, The Future is Friendly, but the Present is Downright Hostile.
I've been dreaming of ditching Telus for quite a while now. Your story inspires me, but I am so addicted to my incredibly slow Internet connection I think if I were to experience a faster connection I would probably collapse.
VOIP - yay!!
Vonage - boo! shoulda opted for something CANADIAN. (Primus, www.cia.com, etc)
*cue Canadian anthem*
Eric, you should be worried about switching to Shaw, what, with Hoffman monitoring your downloads and throttling back your access speed. Hoffman is The Gov'ner.
I've found it very therapeutic to work "Telus" into my cursing, so if, for instance, I stub my toe on the bed, it is "Ouch! F**k! Telus!" and if I happen to get cut off in traffic I'll mutter to the offending driver "Stupid motherTelusf**ker" and if, while playing soccer I get sacked by the ball, I'll say "Ow! Dammit! You hit me right in the Telus."
Hoffman and I are old friends, he owes me for getting him through our CT course at SAIT.
I have now signed up for Shaw high-speed and am cancelling my Telus DSL as of Dec 8th. I will then proceed to cancel my phone and move to vonage as of Dec 22nd.
I have heard nothing but bad things about cia.com. They are shaw resellers.
Hey Eric, if you know Plosivity himself (and not this writing alter-ego) don't forget to "refer a friend"...
"http://www.vonage.ca/features.php?feature=refer_a_friend"
"DO IT!".
sure, drop off a case of beer at my place and it's yours...
Post a Comment